Personal development

We provide a wide range of personal development workshops to motivate and stretch delegates. Here are a selection of different workshops we have provided.
Find your voice – enhancing personal communication
	This workshop focuses on the components of effective communication and how to identify and overcome barriers. The session concentrates on the ways in which we communicate, exploring the essential skills participants need within the workplace to get things done.
The art of assertiveness – dealing with difficult people
	A session which can be tailored for all levels of seniority and experience. This course increases delegates’ confidence and competence when dealing with others. They learn how to cope with over assertion as well as under assertion; it will increase participant’s chances of reaching a successful outcome in their interactions.
Encountering difference – engaging with diversity
	A session to help participants reflect on the nine protected characteristics and consider what this means in terms of their own practice within the workplace. Using case scenarios and examples of poor practice, this session helps participants to understand their role within diversity showing that everyone has a responsibility to treat others with respect and dignity.
Customer service – putting customers first
	This workshop focuses on improving confidence and competency when dealing with customers inside as well as outside of the organisation. This session introduces participants to the concepts that underpin offering an effective, high quality service to their customers.
Building positive working relationships
	The focus is on identifying what people can do to enhance their role by building excellent working relationships.
Supervising for success
	Aimed at supervisors and team leaders, this workshop sets them up for success and encourages them to take responsibility.
Time management – making time work
	The aim of this workshop is to help delegates take a second look at how they are using time. Delegates learn how to devise and apply tested strategies enabling them to maximise their use of time in a focused and planned way.
Practice safe stress – deliver high performance
	Understanding the symptoms of stress, managing stress and preventing stress – this workshop is designed for all levels of people and is founded on proven practical ways to ‘de-stress’ and optimise healthy pressure to deliver high levels of performance.
Networking skills – why and how networking works
	It’s not who you know that matters, it’s what who you know says about you and to whom that makes the real difference. These days all types of professionals are expected to network in order to raise awareness of their business niche and to foster relationships. The challenge is that often it’s hard to know where to start and this workshop addresses many typical networking problems